Encountering error codes on your card machine can be frustrating. But knowing what these codes mean can help you resolve issues fast and keep your business running smoothly.
In this guide, we’ll break down common error codes, explain what they mean, and offer simple troubleshooting steps. Whether you’re facing an “Invalid Card Number” or “Insufficient Funds” error, we’ve got you covered. Read on to quickly identify the problem and get back to business without the hassle.
Today we cover:
Common Error Codes and Their Meanings
Error Code 01: Refer to Card Issuer
Meaning: The card issuer has declined the transaction. This could be due to various reasons, such as insufficient funds or a flagged account.
Action: Ask the customer to contact their card issuer for more information or try a different payment method.
Error Code 05: Do Not Honor
Meaning: The card issuer is declining the transaction without providing a specific reason.
Action: Suggest the customer use a different card or contact their card issuer.
Error Code 12: Invalid Transaction
Meaning: The transaction is not valid. This could be due to incorrect transaction details or a malfunction in the card machine.
Action: Double-check the transaction details and retry. If the error persists, restart the card machine.
Error Code 14: Invalid Card Number
Meaning: The card number entered is not valid.
Action: Verify the card number and re-enter it. If using a chip or magnetic stripe card, ensure it is properly inserted or swiped.
Error Code 30: Format Error
Meaning: The card machine cannot process the transaction due to incorrect data format.
Action: Check the transaction details and retry. If the issue continues, contact your payment processor.
Error Code 41: Lost Card
Meaning: The card has been reported lost.
Action: Retain the card if possible and advise the customer to contact their card issuer.
Error Code 51: Insufficient Funds
Meaning: The card does not have enough funds to complete the transaction.
Action: Ask the customer to use another payment method or add funds to their account.
Error Code 54: Expired Card
Meaning: The card has expired.
Action: Request a different card from the customer.
Error Code 55: Incorrect PIN
Meaning: The PIN entered is incorrect.
Action: Ask the customer to re-enter their PIN. After a few attempts, the card may be locked, requiring the customer to contact their issuer.
Error Code 91: Issuer or Switch Inoperative
Meaning: The card issuer or network switch is not responding.
Action: Wait a few moments and try again. If the problem persists, contact your payment processor.
Troubleshooting Steps
- Restart the Card Machine: Turn off the card machine, wait a few seconds, and turn it back on. This can resolve temporary glitches.
- Check Connections: Ensure all cables are securely connected. For wireless machines, check the Wi-Fi or mobile data connection.
- Verify Card Details: Double-check the card details entered, including the card number, expiration date, and CVV.
- Update Software: Ensure your card machine’s software is up to date. Check for updates regularly to avoid compatibility issues.
- Contact Customer Support: If you cannot resolve the error, contact your payment processor or card machine provider for assistance.
- Consult the User Manual: Refer to the user manual for a detailed list of error codes specific to your card machine model and their troubleshooting steps.
Preventive Measures
Regular Maintenance: Perform regular maintenance on your card machine, including software updates and hardware checks.
Training: Ensure all staff are trained to handle common error codes and understand basic troubleshooting steps.
Network Stability: Maintain a stable internet connection for your card machine to ensure smooth transaction processing.
Follow our Support Hub to resolve any issues related to your card machine, account, transactions, and more.
Conclusion :
Understanding and troubleshooting error codes on your card machine is essential for maintaining smooth operations. By knowing what common error codes mean and how to address them, you can minimize disruptions and provide a seamless payment experience for your customers. For persistent issues, always reach out to your payment processor or card machine provider for expert assistance.
