Card payments means the use of cards for your payments. Cards like credit cards and debit cards are very popular with a great chance of safe transactions. But What’s next? What do you mean by card payments over the phone? Card payments over the phone refer to using your credit card details verbally over a phone call to make a payment. The information on your cards is sent to the service providers and you can purchase any products.
In the last article, we discuss credit card refunds in the UK. Credit cards are a trending style of payment all over the world. It may change the world through digital transactions. Card payments Over the phone are a burning issue. Credit or debit cards are easily available in the UK. The card not transaction is another name for card payments Over the phone method where no card is needed for payments. The online details of consumers are reserved by the merchants. The merchants fill up the Information of consumers to make payments. So the merchants, it is mandatory to maintain private information otherwise the fraud or hacking of information may hamper you.
Generally, the consumer shares the expiration date, credit number and CVV. Card payments over the phone are applicable when you need to remote purchase or the physical absence of customers. So the consumer should act according to the rules of card payments Over the phone. The merchants can also hide sensitive information for the protection purpose of consumers.
In this article, we’ll cover the following topics :
- What are Card payments Over the phone?
- What you need to accept payments over the phone
- What happens if I accept card payments over the phone?
- Benefits of accepting card payments over the phone
- Risk assessment
- Customer consideration for accepting payments over the phone
- Guidelines for card payments over the phone
- Conclusion
What are card payments over the phone?
Card payments over the phone are the payment system which means paying the money by using your credit or debit cards verbally. The card payment method has different rules for each different card. Different types of cards are used for payments including :
Credit cards
In the UK, credit cards are one of the best platforms to make a payment. Credit cards are offered by banks and institutes where you may need them.
Debit cards
Debit cards can offer money through your bank accounts. It helps to withdraw cash and it is often issued by banks. Both credit cards and debit cards are contactless cards with a certain limit of transactions.
Charge Cards
Charge cards require that you pay off your money within a full month. It is similar to the credit cards.
Virtual Cards
It generates only when you electronically purchase your products. It has security codes for the protection of your cards when you pay the money.
Card payments Over the phone –
Before payment of any products, the consent of the customer may be needed for the process of payment. The data record should be done for your payment.
Whenever the customer shares the information with you, you may check for the data record of the purchase. You need to comply with PCC DS.
The safety measures for card payments are necessary for security. Use a secure payment. The payment option for card payments works.
Verification is to identify the payments through the cards. The verification of cardholders is critical but you may need to know about the verification of cardholders. You may need records for the security conditions in the UK.
Confirmed the process, you can see the data records for the recording of money. It ensures customer satisfaction and you may follow up. The monitoring of the card payments has distinct fraud or the amounts of daily activity.
What you need to accept payments over the phone
The payments over the phone with a payment gateway are similar to making payments via online systems. The payments over the phone include the share option of details not present in there when you need to payments.
You need to accept payments over the phone in several steps likewise including :
First, you need a payment system account for the card payment systems over the phone. Log into your account and the virtual terminal is the software in which you use the payment systems over the phone. Another option is to card machine which uses the details of the customer via Mail order and processes the payment.
Then the label of the virtual terminal, write the amount and transaction details for the startup the payment. It can help customers to understand the amount that is credited for the payments. You need to add a description of payment details to ensure the customer is alert and does not claim next for it. The payment details of customers may be liked as Name, card number, expiry date, and security code of your card. sometimes you may need to share the details –
- First Name
- Last Name
- Age
- Address
- City
- Country
- Email address
- Postcode
When you complete your form correctly, then verify the details with the address verification service. It may help to verify the details that you share.
Verification is done with the virtual terminal the payment process is started. It takes a few seconds to make a payment. After finishing the payment you get order confirmation. The receipt is given by the email address for the physical form. After that, the payment systems over the phone finished with customer satisfaction.
What happens if I accept card payments over the phone?
When you get access to card payments over the phone, you have three options for the process of payments. The first option is a virtual terminal, Mail order or telephone order and POS.
If you want to more payments over the phone, a Virtual terminal is the best option for details of customers. The large sales of volume may need a virtual terminal and sometimes POS is better for occasions.
When you think about your security, the virtual terminal software promptly activates the payments over the phone.
How does a Card machine work with payments over the phone?
Firstly, the details of transactions like customer credit number, card expiry date, and security code are listed for a while. The price of purchased products should be checked before it ordered and payment processed.
After that the confirmation of process YES when the machine asks if the customer is present. Press Clear. You need to add the customer’s postcode and home address.
The print copy of customers and the merchants take and press Enter. The card machine provides chargeback most of the time.so here it shows less security than the virtual terminal software.
The United States records transactions securely and obtains cardholders’ consent. In the UK, it secures the payment gateway and ensures data protection. It adheres to customs rights.
Benefits of accepting card payments over the phone
Card payments over the phone in the UK are very popular and accessible. When you do not provide the products physically but can buy products through your phone.
Card payments over the phone engage customers and businesses for their relationships and potential growth of the business. It increases the service, booking, and sales volume of products.
In the UK, phone transactions enrich new opportunities for small businesses and customer value and relationships. It improves cash flow and customer service at a time.
It allows businesses to accept payments 24/7, lowering the risk of handling cash. So it is easy to connect with the customer at all times. The lower administrative burden ensures the better performance of services.
The standards of PCI DSS protect the data security and trustworthiness of customer loyalty. It offers different ways of payment methods which is why customers can enjoy and feel free to use the transactions.
Risk assessment
When you need to pay over the phone, you have to pay servicing fees. Hence it is a Card Not Present transaction but you should pay the higher rate of fees.
Data security is a major concern in the UK. Handling sensitive information on cards over the phone follows the Payment Card Industry Data security standards to maintain the data record and hide the information. Due to security circumstances, standards ensure the security of customers’ personal information.
The transactions over the phone are susceptible to an increase in Criminal or Fraud. Misleading information about personal accounts leaked to fraud people and harassed some issues. Businesses need to manage the security conditions and verify the caller.
If you enter data manually, it increases the possibility of human error. so it can lead to transaction issues and customer dissatisfaction.
Older people lack knowledge about card payments over the phone. They prefer to use the cash method. So, they have no interest in card payments over the phone
Customer consideration for accepting payments over the phone
Security
The standards of DCI PSS are a better option for the customer’s security and service of products with secured data records. The data may be encrypted by different parties. So please ensure the merchant’s and customers’ personal information is secret.
Instructions
The proper instructions may enhance the security of customer instructions. The data entry, expiry date, or list of items that you purchase.
Record
The recorded data of customer information and privacy of paying customers’ information is better than the banking practice.
Customer support
The merchants play a vital role in card payments over the phone for the benefit of customers and the support better business strategies.
The United States records transactions securely and obtains cardholders’ consent. In the UK, it secures the payment gateway and ensures data protection. It adheres to customs rights.
Guidelines for card payments over the phone
Key considerations
1)Process the payment immediately because the data is secured by merchants. So confirm with the customer if you have once the transaction is complete!
2) Collect only the formal details of customers like credit card number, date, and location. However, the sensitive issue for customers is that PINs or details of cards are not necessary for payments over the phone.
3)verify the customer over the phone when you ask for the billing address or card number. The verification is done with great consent otherwise the hacking of information may hamper the card payments over the phone.
4) Standard guidelines for the security conditions of customers may comply with PCI DSS. It controls the security check of customer information.
5) Training is better for knowing the customers and merchants how to secure the card information and play a role in payment systems via phone. The company of credit or debit cards makes a training program for enhanced payment enrollments.
6) Review the data and avoid the recording of personal information for any products. It may trouble with different problems.
Conclusion
So, when you take card payments you need to maintain the security conditions and the relations between the customer and merchants. It hampers all over the world to maintain the data recording information.
For example – If you take a dress with the card payments over the phone, you make sure what you need to input data. Otherwise, the data is hacked by third parties. It is easy to do transactions via phone but a question is set in mind Is it safe for payments over the phone?
You can freely purchase card payments over the phone by maintaining the standard rules of cards. The proper use of a card whether it may be NTC.
