Running a restaurant in the UK is no small feat. Between managing staff, keeping customers happy, and ensuring your food is top-notch, the last thing you want is a clunky payment process slowing you down.
But here’s the thing: how you accept payments can make or break the customer experience.
In this guide, we’ll break down everything you need to know about accepting payments in your restaurant from card machines to virtual payment solutions so you can streamline operations, boost customer satisfaction, and ultimately, grow your business.
Why Your Payment System Matters More Than You Think
Let’s face it: no one likes waiting to pay.
86% of UK consumers prefer card payments over cash, and 54% say they’d avoid a business that doesn’t accept card payments.
If your payment system is outdated or inefficient, you’re not just frustrating customers you’re losing revenue.
The good news? Modern payment solutions are faster, more secure, and easier to use than ever before.
The Best Payment Solutions for Restaurants in the UK
Here’s a breakdown of the most popular payment options for UK restaurants, along with their pros and cons:
1. Card Machines (Countertop & Portable)
Card machines are a must-have for any restaurant. They allow you to accept debit and credit card payments quickly and securely.
- Countertop Card Machines: Ideal for fixed payment points, like your till. They’re reliable and often come with advanced features like integrated tipping options.
- Portable Card Machines: Perfect for table-side payments. Servers can bring the machine to the customer, reducing wait times and improving the dining experience.
Card machines are fast, secure, and widely accepted by customers.
2. Wireless Payment Solutions
Wireless card machines are a game-changer for busy restaurants. They allow you to accept payments anywhere in your venue, whether it’s at the table, bar, or even outdoors.
Wireless solutions eliminate the need for customers to queue at the till, creating a seamless payment experience.
3. Over-the-Phone Payments
If you offer takeaway or delivery services, over-the-phone payments are a must. Customers can pay securely by providing their card details over the phone.
It’s convenient for customers and ensures you get paid upfront, reducing the risk of no-shows.
4. Virtual Terminals & Payment Links
Virtual terminals allow you to accept payments online, making them ideal for bookings, deposits, or pre-orders. Payment links can be sent via email or SMS, allowing customers to pay with just a few clicks.
Virtual solutions are perfect for modern, tech-savvy customers who prefer contactless payments.
How to Choose the Right Payment Solution for Your Restaurant
Not all payment solutions are created equal. Here’s how to pick the right one for your business:
- Assess Your Needs: Do you need table-side payments? Takeaway options? Online bookings? Identify your specific requirements.
- Consider Your Budget: Look for a solution that offers value for money without compromising on features.
- Check Compatibility: Ensure the system integrates with your existing POS (Point of Sale) software.
- Prioritise Security: Choose a provider that complies with PCI DSS standards to protect customer data.
Tips to Optimise Your Payment Process
Once you’ve chosen the right payment solution, follow these tips to maximise efficiency:
- Train Your Staff: Ensure your team knows how to use the system effectively.
- Offer Multiple Payment Options: Cater to all customer preferences, from card payments to digital wallets like Apple Pay and Google Pay.
- Speed Up Transactions: Use portable machines for table-side payments and encourage contactless payments for faster processing.
- Promote Security: Display PCI compliance badges to reassure customers their data is safe.
Final Thoughts
Accepting payments in a restaurant doesn’t have to be complicated. By choosing the right payment solutions and optimizing your process, you can create a seamless experience that keeps customers coming back.
Paymentsave, we specialize in providing tailored payment solutions for UK restaurants. Whether you need a portable card machine, a virtual terminal, or an all-in-one system, we’ve got you covered.
Ready to upgrade your payment process? [Contact Paymentsave today] to find the perfect solution for your business.
